Residents FAQs

You can apply online through our website. Once you have found a property for which you wish to apply, click, “Apply Now,” on the rental listing. You will then be prompted to pay your application fee via credit card. We will follow up with you once we have reviewed your application.

Rent is due on the first of each month. You can either pay online, or mail a check to our office. Please visit the “Pay Rent Online” sub-tab to learn more.

Please log into your Property Meld Portal to submit a maintenance request. Requests are reviewed Monday through Friday from 8:30 AM - 4:30 PM. If you have a maintenance emergency, please call (407) 745-0696 and follow the prompts.

Yes, by reporting your payment history to Experian RentBureau, we ensure that you reap the rewards of making payments by the first of every month.

Your move-in checklist must be returned to our office via e-mail, your portal forms, or fax within 3 days of your move-in date. Your move-in checklist is written proof of the conditional of your rental property upon move-in. This is not a means of submitting a maintenance request.

You can stop by our office with a check or a money order. Our address is 1133 Louisiana Avenue Suite 101, Winter Park, FL 32789 Use your tenant portal to make online rental payments with a credit or debit card. eCheck (ACH) – You will need to enter your routing and account number to pull your rent directly from your checking or savings account.
Credit: 2.99%
Debit: $9.99
eCheck: $2.49

As a tenant, you are responsible for changing your AC filter on a monthly basis. You are also responsible for replacing light bulbs, smoke detector batteries, and AC thermostat batteries as needed. For a full list of your responsibilities, please see your lease. This information is located on the lease’s page 1, clause 2 listed ‘Responsibilities’.

Before you move out, you must schedule an appointment to return keys on or before your lease end date. You must return all keys, fobs, and access cards (if applicable) to our agent at the scheduled appointment.

No. Your security deposit is allocated to any damages found after your move-out inspection only.

No, as all security deposits/disposition letters must legally be mailed via certified mail.

Yes. If you schedule an appointment with our vendor and miss the appointment, our vendor’s service charge will be applied to your tenant portal. If an AC repair is needed because you have not been regularly changing your AC filter, our vendor’s service charge will be applied to your tenant portal.

Yes, but before getting a pet, you must first obtain approval from Belmont Management Group. Your pet must also be in accordance with your homeowner’s association rules and regulations. If you are unsure of your HOA’s pet policy, please do not hesitate to contact us. Please keep in mind, there will be a one-time, non-refundable pet fee per pet. Please reach out to ksmith@belmontmanagementgroup.com and residents@belmontmanagementgroup.com for further details.

Our properties require you to have renter’s insurance. Your personal belongings are NOT covered by the property owner’s insurance.

You may use standard sized pushpins or nails to hang pictures. Any items requiring an anchor must be removed and the holes patched prior to the move out inspection. The wall must be repainted corner to corner to prevent any “spots” on the wall from differences in paint life or gloss. If you would prefer, you can leave the wall unpainted, and our vendor will paint over the wall as well and deduct the amount from your security deposit.

If your roommate moves out before your lease end date, please notify our office. We will need to reassess your income to be sure you qualify financially, solely. If you qualify, we will relieve your roommate from their financially responsible status. If you do not qualify, your roommate will be held at the same accountability until your lease end date. Please reach out to ksmith@belmontmanagementgroup.com and residents@belmontmanagementgroup.com for further details.

We must receive your notice to vacate in writing at least 60 days in advance of your lease end date. There are several options for submitting a notice:
1. Submit a formal, signed letter via certified mail to our office at Belmont Management Group C/O Resident Relations, 1133 Louisiana Avenue, Suite 101, Winter Park, FL, 32789.
Send an email to residents@belmontmanagementgroup.com and ksmith@belmontmanagementgroup.com (Please include both emails).
Go on your Resident Portal through AppFolio, go to the Contact Us page, select the Request Notice To Vacate button, and complete the requested information.
Please note you only need to submit your notice through one of the above methods to satisfy your lease requirement.

After submitting your Notice to Vacate, you will receive an email titled: Move-Out Instructions. This email will be your main point of communication and source of information throughout the move process as well as scheduling the move-out appointment to turn over the keys and provide your forwarding address.
You will also receive a form to complete regarding returning keys through your AppFolio portal. Our team must receive this signed form before your move-out appointment.
Everything must be removed and cleared by the move-out appointment as you will no longer have access to the property after turning over the keys.